Privacy policy
Last updated: September 2, 2026
At Tichá linie tvaru, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how SOCHA RICA s.r.o. collects, uses, stores and protects personal data when you visit our online store, place an order, contact us or subscribe to our marketing communications.
We process personal data in accordance with applicable Czech and European Union data protection legislation, including the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal data is:
SOCHA RICA s.r.o. IČO: 028 13 823 Bocianova 491 747 57 Slavkov Czech Republic
Email: tichalinietvaru@gmail.com Phone: +420 000 000 000
2. What Personal Data We Collect
Depending on how you interact with our store, we may collect the following information:
• First and last name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction information
• Information provided when contacting us
• Information relating to returns, refunds and complaints
• Information necessary to provide customer support
• Technical information relating to your use of our website, such as IP address, browser type and device information
• Cookie and similar technology information, where applicable
We only collect personal data that is reasonably necessary for the relevant purpose.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
Processing and delivering orders
We use your information to process your purchase, confirm your order, arrange delivery, process payments, provide customer support and manage returns or complaints.
Legal and accounting obligations
We may process and retain certain information where necessary to comply with legal, tax, accounting and other regulatory obligations.
Customer communication
We may use your contact information to communicate with you about your order, delivery, payment, return, complaint or other matters relating to your purchase.
Marketing communications
If you subscribe to our newsletter or otherwise provide the required consent, we may use your email address to send you information about our products, collections, news and offers.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at tichalinietvaru@gmail.com.
4. Legal Bases for Processing
Depending on the circumstances, we process personal data on the following legal bases:
• Performance of a contract — when processing is necessary to process and fulfil your order.
• Compliance with a legal obligation — where we are required to retain or process information under applicable law.
• Legitimate interests — where necessary for purposes such as protecting our business, preventing fraud, handling claims or communicating with existing customers about relevant products and services, where permitted by law.
• Consent — where your consent is required, for example for certain marketing or non-essential cookies.
You may withdraw consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Payment Information
Payments are processed through the payment methods available at checkout, including payment cards, Apple Pay and Google Pay.
We do not need to receive or store your full payment card details ourselves when payment is processed by an external payment provider. Payment providers process payment information according to their own privacy policies and applicable legal requirements.
6. Shopify
Our online store is operated using Shopify, which provides the e-commerce platform used to operate our store and process customer orders.
Shopify may process personal data on our behalf and may process certain information in accordance with its own legal obligations and privacy practices.
7. Service Providers
We may share personal data with trusted service providers where this is necessary to operate our business.
These may include:
• Payment service providers
• Delivery and logistics providers
• Shopify and technology providers
• IT and hosting service providers
• Accounting and professional service providers
• Email and marketing service providers, where applicable
Such providers may only process personal data to the extent necessary for the relevant service and, where required, under appropriate contractual arrangements.
We do not sell your personal data.
8. International Data Transfers
Some of our service providers, including technology providers, may process personal data outside the European Economic Area.
Where personal data is transferred outside the EEA, we take appropriate measures to ensure that such transfers comply with applicable data protection legislation.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the operation and security of the online store. Other cookies may be used for purposes such as analytics, functionality or marketing.
Where required by applicable law, non-essential cookies will only be used after obtaining your consent.
You can manage your cookie preferences through the cookie settings available on our website.
10. Newsletter
If you subscribe to our newsletter, we will use your email address to send you marketing communications about our products, collections, news and offers.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at:
tichalinietvaru@gmail.com
Unsubscribing from marketing communications does not affect transactional emails that are necessary for orders, payments, delivery, returns or other contractual matters.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
Some information relating to purchases and accounting documents may need to be retained for longer periods where required by applicable Czech tax, accounting or other legislation.
When personal data is no longer necessary and there is no legal reason to retain it, we will delete or otherwise securely dispose of it.
12. Your Rights
Subject to applicable law, you have the right to:
• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing of your personal data
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection supervisory authority
To exercise your rights, please contact us at:
tichalinietvaru@gmail.com
We may need to verify your identity before processing certain requests.
13. Right to Lodge a Complaint
If you believe that we have processed your personal data unlawfully or have otherwise violated your data protection rights, you have the right to lodge a complaint with the relevant data protection supervisory authority.
In the Czech Republic, the supervisory authority is:
Úřad pro ochranu osobních údajů (Office for Personal Data Protection) Czech Republic
14. Children's Privacy
Our online store is intended for consumers who are legally capable of entering into purchase contracts.
We do not knowingly collect personal data from children where such collection is prohibited by applicable law.
15. Data Security
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or the services we use.
The updated version will be published on this page with the corresponding "Last updated" date.
17. Contact Us
If you have any questions about this Privacy Policy or the way we process your personal data, please contact us:
SOCHA RICA s.r.o. Bocianova 491 747 57
Slavkov Czech Republic
Email: tichalinietvaru@gmail.com
Phone: +420 000 000 000